Faq / Ship / Return
Delivery Charges & Times
We offer the following Flat Rate Shipping Australia Wide (based on weight):
- Australia Wide (up to 1 kg)
- Australia Post Parcel Post $10 ~ Delivery Estimate 5-7 Business Days after Dispatch
- Australia Wide (1 kg to 5 kg)
- Australia Post Parcel Post $15 ~ Delivery Estimate 5-7 Business Days after Dispatch
*For orders over the above weight specifications, please Contact Us for a quote.
IMPORTANT: We dispatch orders Wednesday ~ Saturday. Therefore, orders placed on:
- Saturday ~ Tuesday will be dispatched on Wednesday,
- Wednesday will be dispatched on Thursday,
- Thursday will be dispatched on Friday and
- Friday will be dispatched on Saturday.
Using the above schedule, we endeavour to dispatch orders within 24 hours of placement. We will notify you via email if there are expected delays.
We are happy to ship to your international destination. Please Contact Us for a specialised quote.
International Duties and Customs Charges
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges, we are unable to advise what duties may apply.
If you would like to query any duties charged, you should contact the customs service in your country.
Forms of Payment
We accept either AMX, Apple Pay, Mastercard, PayPal or Visa.
You can also pay by Direct Bank Deposit. Details are provided at Check Out.
Is your purchase a gift? If so, we'd love to gift wrap it for you. Just let us know in the "Add a note to your order" section during Check Out.
Out of Stock Items
We endeavour to keep our website up-to-date at all times. However, if items are not immediately available, we will advise you by email.
All prices listed on the website are in AUD's and include GST (10%).
If shipping internationally, the GST (10%) is not applicable and will be deducted from the price of the item.
Privacy & Security
Your Privacy and Security matters to us. For details on our policy, please refer to Your Privacy & Security here or at Check Out.
If you're not happy, we're not happy. Please never hesitate to Contact Us to discuss your particular situation.
Please see below for more detailed information regarding our Returns Policy.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the supplier.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you request a refund and it's within our parameters, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. However, never hesitate to Contact Us to discuss your specific situation as your satisfaction is our main concern.
Exchanges (if applicable)
We will replace items if they are not up to our quality standards and/or are defective or damaged. If you need to exchange it for the same item, Contact Us and send your item to: 79 Salamanca Place, Hobart, Tasmania AU 7000.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 79 Salamanca Place, Hobart, Tasmania AU 7000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund (due to damaged or defective products), the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.